Adirian Flux hack me off once again!!! :(

[Novasport]

Well, they have done it again! What a shower of sh!t.
After right royally hacking me off a few years ago I left them not wanting to go back but I got pursuaded to go back to them last year. Was told by one of their guys who was also on JOV that 'They had changed' and 'let me do you a quote' so I agreed.
I got a good quote with limited mileage for the 888 and an agreed value I was happy with bearing in mind he condition & mileage on this rare car.

So after everything is fine, then comes renewal time

They sent out a letter for the renewal saying they were going to automatically renew my insurance & take the money from my credit card.
Unfortunately after being away for a few days I didnt read it before they auto renewed it but I thought, oh well at least its insured.
Then comes the fun bit, I also get paperwork asking for photos & info relating to the agreed value so I gave them what they required & listed the same valuation as last year.

After a week or so I get a letter saying they could not agree to the valuation and it would go on market value. Understandibly I am a little annoyed as this was the reason I went with Flux, I could have got market value insurance from Direct line etc & not have the hassle of a broker and their restrictions/fees etc.

So I ring them up and they said because the car is kept on a drive they cannot agree the value. WTF, they managed to do it last year! I explained this and the fact that I had & they had not agreed to any changes to the policy before it was renewed. This imo is totally wrong & having known this I would not have renewed with them. Then she says it should not have been agreed last year, sorry but thats not my problem! If someone agrres to something they need to stand by that decision, I have to in my line of work.

I explained I was not happy and I wanted some sort of agreed valuation as market value was not acceptable as I would get the value of a standard coupe turbo most likely £2-3,000!!! Those that know my car will know the condition, rarity & obscenely low mileage making it irreplacable.

She rang back saying I had to pay about another £250 to get an agreed valuation(Prob not as much as I had previously) or I could cancel the policy but they would still take a fee!!!

Could not continue the conversation as I was so mad & I was too busy at work. Plus they shut at 5:30 but I dont finish til 6:00 so its mega difficult to get time to call them.

What do you guys think? I think they are a shower of .... and will not be using them again once this policy expires. Once both Novas are done I will need 3 policies so will let someone else have the profit

[Benn]

Sounds crap, try hic. Had no probs with them at all. Had to send 25pics and do a write up of everything but they where happy and i have a 5k agreed valuation.

[Lee]

Im kinda glad to not be asscociated with them anymore tbh. Lots of horror storys floating about them at the moment.

[Novasport]

Kinda makes you want to just sell up and not bother with cars, I get a brand new BMW that is paid for by work, all I have to do is put fuel in it(Not a deal as it does over 42mpg) and pay a minimal amount of company car tax so dont really need another car.
I get f***ked over by the insurance company and even more so by the chancellor for road tax and fuel costs plus the missus gives me grief about it. Is it really worth it for less than a thousand miles of great driving a year!

[dan16v]

Sounds crap, try hic. Had no probs with them at all. Had to send 25pics and do a write up of everything but they where happy and i have a 5k agreed valuation.

Flux are HIC!!!

[Benn]

Flux are HIC!!!

Kinda, they are a sister compney. But they work totaly differenly and use different under writers and that. Work totaly different.

Flu wouldnt quote me a few years ago, yet hic gave me a great quote. Been with hic since (4 years)

[John]

That sucks big time rich!! Glad i'm not with them anymore! You tried the guy at the top of the page??

[MyNovaSr]

Kinda, they are a sister compney. But they work totaly differenly and use different under writers and that. Work totaly different.

Flu wouldnt quote me a few years ago, yet hic gave me a great quote. Been with hic since (4 years)

They may be linked but the prices they give are totally different.

Flux were £200 more expensive than hic for me.

[Dan]

yep benn summed it up in one, lets not forget the great news Kev had when he tried to insure his yellow valver with flux, it went along the lines of "as a 28 year old you'll never get insured on a 2.0 Nova" . I dont think i had laughed so much for ages when he told me

[Nick J]

Sorry to hear this Rich... But I must agree Ive used them for the past three years and they will Not be getting my money next year! There service seems to get worse every year and the prices do nothing but go up.