Upper Class Marquees...

[Jack]

Picked this up from another forum; its an email sent to a marquee company from one of their customers, and the resultant company reply. Their website - www.thegreatmarqueecompany.co.nz - even acknowledges it on their main page lol

Customer service at its best :D

From: Steve Hausman <mailto:steve@buildtrust.co.nz (steve%40buildtrust.co.nz)>
To: 'Events Team' <mailto:events.team@thegreatmarqueecompany.co.nz (events.team%40thegreatmarqueecompany.co.nz)>
Sent: Wednesday, November 15, 2006 4:06 PM
Subject: RE: Quote #00002417; from The Great Marquee Company Ltd.

Hi Klaus

Paula and I went and viewed your marquee setup at Devonport the other
weekend and unfortunately we did not like it.

So this is just to let you know we will not require your services on
7 April 2007.

Thanks for your assistance and we are sorry that it turned out this
way although we are glad we looked at the marquee prior to booking
as that would have been a huge disappointment.

Regards
Steve Hausman

From: Events Team [mailto:events.team@thegreatmarqueecompany.co.nz (events.team%40thegreatmarqueecompany.co.nz)]
Sent: Wednesday, 15 November 2006 6:30 p..m.
To: Steve Hausman
Subject: Thank You From The Great Marquee Company

Hi Steve,

Thanks for your reply. Your wedding sounded cheap, nasty and tacky
anyway, so we only ever considered you time wasters.

Our marquees are for upper class clients which unfortunately you are
not. Why don't you stay within your class level and buy something from
payless plastics instead.

Kindest Regards
Katrina
Office Manager
The Great Marquee Company

[Lee]

Thats how ALL companies should respond IMO, The cutomer is NEVER right lol

[Matt2107]

I dont believe in that customer is always right bollocks...

Pretty funny story... never made it to my inbox though

[hendrix]

lmao class that! lol

[L14MNP]

lol PWND

[craig green]

Bit like when Jip & Felix meet in 'Human Traffic'.

class though, good old honest customer service.

[draper]

brilliant

[Dar]

What a way to get lots of free publicity!

[Stuart]

being abuse to "the customer" is the way forwards!!! Landrover get told to go fcuk themselves on a regular basis from me lol

[Ash]

The cutomer is NEVER right lol

Thats why theres professionals

Ash

[Novadex]

thats how the world should be... Tell it like it is!

[mowgli]

The customer is not always right, but you should always try to make them think they are right.