Jack
06-04-06, 09:22 PM
Right, to say I'm a little annoyed is a slight understatement.
Just checked my account with Nationwide, and a DD payment for my loan that was supposed to go out on the 3rd April (a Monday) got refused as it put me over my overdraft limit. Fair enough, but I'd paid ?250 in on the Sunday (2nd) via the cashpoint, so was well in credit (DD amount was ?157).
The cashpoint stated, at time of paying in "All payments are backdated to the time of payment" or words to that effect. Checking my statement online, the money shows up on 3rd April and says "Credited on 2nd April".
However... my DD came out on the 3rd April, and was refused due to lack of funds. Even though I'd paid the money in the day before. So, Cahoot have now charged me ?30 as, so far as they can see, the DD payment has failed.
Seen as the cashpoint makes no mention of money taking 'xx' time to be credited, and my statement acknowledges when the money was paid in, where do I stand as to making a complaint? Obviously the cashpoint recorded the fact I'd deposited the money, in cash. But the money wasn't physically added to my account until late on the 3rd. IIRC when the DD comes out, if I check my balance on the day it says "Direct Debit being processed" all day, and the money is subtracted from my balance at the end of the day.
TBH I've only had this happen once before (in around 18 months worth of loan repayments, including paying money in via the cashpoint the evening before the day its due to come out) - that was at the turn of the year, and I thought that was because we had so many bank holidays at once so just accepted the fact I was too late with my payment. Then they charged me once ?30 in Feb for unpaid DD, and a further ?20 in March for going over my overdraft limit - which technically I didn't as they refused the DD so the money never really came out of my account.
Is it worth me going in and causing a fuss? Am I likely to get anywhere?
Incidentally, there was a thing in the paper today about how the financial ombudsman has told the banks they charge too much and must reduce their charges... and a guy who complained to his bank and got ?5000 compensation!
(p.s. no reverse runways or aircraft were involved lol)
Just checked my account with Nationwide, and a DD payment for my loan that was supposed to go out on the 3rd April (a Monday) got refused as it put me over my overdraft limit. Fair enough, but I'd paid ?250 in on the Sunday (2nd) via the cashpoint, so was well in credit (DD amount was ?157).
The cashpoint stated, at time of paying in "All payments are backdated to the time of payment" or words to that effect. Checking my statement online, the money shows up on 3rd April and says "Credited on 2nd April".
However... my DD came out on the 3rd April, and was refused due to lack of funds. Even though I'd paid the money in the day before. So, Cahoot have now charged me ?30 as, so far as they can see, the DD payment has failed.
Seen as the cashpoint makes no mention of money taking 'xx' time to be credited, and my statement acknowledges when the money was paid in, where do I stand as to making a complaint? Obviously the cashpoint recorded the fact I'd deposited the money, in cash. But the money wasn't physically added to my account until late on the 3rd. IIRC when the DD comes out, if I check my balance on the day it says "Direct Debit being processed" all day, and the money is subtracted from my balance at the end of the day.
TBH I've only had this happen once before (in around 18 months worth of loan repayments, including paying money in via the cashpoint the evening before the day its due to come out) - that was at the turn of the year, and I thought that was because we had so many bank holidays at once so just accepted the fact I was too late with my payment. Then they charged me once ?30 in Feb for unpaid DD, and a further ?20 in March for going over my overdraft limit - which technically I didn't as they refused the DD so the money never really came out of my account.
Is it worth me going in and causing a fuss? Am I likely to get anywhere?
Incidentally, there was a thing in the paper today about how the financial ombudsman has told the banks they charge too much and must reduce their charges... and a guy who complained to his bank and got ?5000 compensation!
(p.s. no reverse runways or aircraft were involved lol)