I HATE IT SUPPORT

[Dpnova]

Im telling you some of the people that call me have NO BRAIN!

[Jim]

LOL, an example would be nice?

A classic one I remember is a woman (sorry ladies) phoning a helpdesk saying her pc had just switched off by itself. When the helpdesk person went through the usual steps he asked her to check the lead hadn't fallen out the back of the pc, the lady said she couldn't see if it had. The helpdesk asked why she couldn't see and she replied "We've just had a power cut and all the lights have gone out"

Bless her...

Jim

[Dpnova]

had a crap day anyway and then i get a call, i get her to go into control panel, and i ask her to click add remove programs, Dodgey forign accent " Its not there" i establish shes on xp and make sure its on classic mode, even though u still see add remove, 5 minutes of checking her permissions on the server to make sure she can access it, thats all fine

i ask her to read whats in there, and the third on is add remove programs......so she wasted my time, DICK

[Marc]

theres been so many jokes about stuff like that but if there was a power cut wouldnt the phone not work?

or is that me being stupid?

[Dpnova]

analog(sp?) phone should work

[Dar]

lol - classic

I had one lady (again sorry) who needed to boot from a floppy, one of the old 5 1/4" ones. She was having problems. I asked her if she had taken it out of its sleve and she said yes, asked a few more questions. But she said it wouldn't go in the drive very well. She said it was a bit floppy. Then the penny droped. I asked her what shape the disc was. Round came back the reply. So I finished the call got a new boot disc and went to give her a new disc.

She had taken some sissors to the disc cut open the cover and got the actual disc out of its casing!!

I also used to go on site to fix ACD's (Big telephone systems). Went to London Regonal Transport where a port had gone down. One bloke there was a real pain in the ass. So I connected his headset to the faulty port. It was only giving static noise. I leaned out of the room so that I could see him and pressed enter. He shot off backwards throwing his headset across the room :D had to stop laughing before I went and asked what happened. He said he got an electric shock. Pillock!!

[Dpnova]

some people make me laugh other make me angry

[Jim]

theres been so many jokes about stuff like that but if there was a power cut wouldnt the phone not work?

or is that me being stupid?

I think someone needs a name change "Bein_top_class" doesn't really "ring" true, lol.

:lol: :P :wink:

Jim

[NovalutionGSi]

I also used to go on site to fix ACD's (Big telephone systems). Went to London Regonal Transport where a port had gone down. One bloke there was a real pain in the ass. So I connected his headset to the faulty port. It was only giving static noise. I leaned out of the room so that I could see him and pressed enter. He shot off backwards throwing his headset across the room :D had to stop laughing before I went and asked what happened. He said he got an electric shock. Pillock!!

you C**T!!!! must learn how to do that! :lol:

must admit with my work i dont really get the questions like in a call centre. but out of site have had to explain things over and over and over and over and over....you get the picture! :lol:

[Dpnova]

what you do then?

[NovalutionGSi]

i'm an electrical Engineer (posh sparky!) and having to explain to Site Sparky's what they have cocked up for us to complete our commissioning job is what i mean!

[Dar]

One of my pet hates is explaining technical stuff to non-technical people.

The ones I used to really hate where the fiddlers. You be telling them to do something simple and you could hear them in the background typing loads or doing extra stuff. That used to annoy me.

[Dpnova]

One of my pet hates is explaining technical stuff to non-technical people.

The ones I used to really hate where the fiddlers. You be telling them to do something simple and you could hear them in the background typing loads or doing extra stuff. That used to annoy me.

I hate the ones that think they know something cos they read Pc knowhow vol 1 or some crap and they start trying to delete what they thinks worng, or tell you how to fix it

[Dar]

Oh yeah I forgot about those ones. Thankfully I never dealt with that type much.

[Dpnova]

ahhh its all aprt of the fun i spose, ill just disable her mail account 8)

[Philsutton]

ah you mean nerds

[Dpnova]

whos nerds?

[Philsutton]

I hate the ones that think they know something cos they read Pc knowhow vol 1 or some crap and they start trying to delete what they thinks worng, or tell you how to fix it
these nerds

[Dpnova]

ahhh those ones...feking anus holes

[Dar]

lol - They ain't clever enough to be Nerds.

[Dpnova]

there geeks that get home, power up there dell pc and read websites about ms word errors

[Philsutton]

http://www.bell-labs.com/user/fellin/ben_comp1.jpg
i reckon ive found one

[Dpnova]

thats about right, i went college with someone like that

[Philsutton]

check the expanded waist line that comes so often with sitting in front of a computer for 22 hours a day

[Dpnova]

haha god bless fat geeks

[Riggy]

pmsl at phils pic :lol:

[Dpnova]

yet we all sitting her monging at a screen looking at a nova site

[epo]

i'm an electrical Engineer (posh sparky!) and having to explain to Site Sparky's what they have cocked up for us to complete our commissioning job is what i mean!

am just a bog standard spark
the best one ive had is someone went to b&q bought a sockect and back box fixed it to the wall tried to plug something and nothing worked
he'd not ran a cable to it or anything so called us
came away from there pishing my self laughing

[ANDYRACER]

Lmao at Epo. I didnt honestly think anyone could be that stupid. :lol:

[epo]

its not the stupid ones to worry about its the dangerous ones that think ill do the job me self save a few quid and bollox it up

[ANDYRACER]

Lmao good point. I bet they claim compensation afterwards aswell. :lol:

[Jack]

welcome to my job :roll:

Westlands system is crap, the terminals have no restrictions on them at all, so users can change/delete pretty much anything they fancy

[Dpnova]

mondays come and the ras server is down.......WICKED

[mad-driver]

My mate had a good one the other day, a woman called from one of the offices saying her computer would not turn on, so he talked her through how to try and check and nothing still.

Anyway he went over to her office and had a look round only to find she hadnt plugged it in lol

[ANDYRACER]

OMG :o Some women are just so stupid it is un-believeable. :evil:

[Dpnova]

men are as bad mate

[dan_mk1]

Enjoying the new job fella? lol

[Fester]

:lol: tech support. I had one (teacher) using the mouse from the terminal next to him and wondering why he couldn't manoevre the mouse on the monitor in front of him :o :lol: :lol: