GRR Lock angry!

[locky]

Iv turned green, shirt tore off, and i now have dnim shorts rather than jeans! i feel like Hulk angry................

I had a prob with my amp bout 5 weeks ago......
http://www.novaload.net/forums/viewtopic.php?t=70713

Neway, thats thursday i took it 2 Sextons in Cardiff, they sed id have it back the following tuesday! i rang em up and they sed that it wasnt returned!
I kept ringing em til a week b4 the max weekender, and they sed itll be 10 days! i was goin with no sub n amp!
When they told me that, i asked for a quote, they sed between ?40 and ?50! not bad, considering they had 2 get parts from sony!
They sed theyd ring me when it was done.........................................
I rang the 2day.....
Me-" hi m8, just wondring if my amp has been fixed?"
Sextons-"yeah its been here a few days, wev left messages on ur answer fone"
Me- "i aint recieved a thing m8, wots the price btw?"
Sextons" erm ?70 m8"
Me-"?70! :o i was quoted between ?30 and ?50, anything over id have a call, uv got my works and mobile no!"
Sextons- "oh do u want us 2 take the parts off and u have it back unfixed?"
Me- "No! :evil: il be down the end of the week and i wanna see management! this is silly! uv had the amp 4 god knows how long, i aint recieved a thing off u, and u charge ne just under double the quote! ur having a laff! Cu in the week!"

Am i correct or wrong? im fuming :evil: +steam out of ears!

Rant over! :roll:

[Mel]

I dont blame ya!! i'd have gone straight into their office the first time they didnt have it!

Complain, make sure you get compensation, and DONT pay 70 quid..

[ade]

did you get owt in writing?

If so they cant legally charge you more than the wriotten quote!

If not its your work against theirs and remember - they have yer equipment!

you'll prob find the parts were ?40 ofd and theyve slapped the anbiguous "labour cost" then added VAT!

Most companies to that - even vauxhall - they advise you over phone cost of summut but when you get down to collect it they whack vat on it.

Always rmember to ask fotr complete cost (inc fitting) and ask them to email or fax you written quote on headed paper

Ade

[locky]

Unfortunatly it was a verbal quote! im gonna go down ther 2moro, and see wot happens! il keep u updated!

[ade]

just keep yer head and explain things rationally

Also - take down cash to the value of what you were wuoted +?10 - that way they may settle for it there and then


Sort of meet them half way!