Novasport
11-12-08, 08:28 PM
Well, they have done it again! What a shower of sh!t.
After right royally hacking me off a few years ago I left them not wanting to go back but I got pursuaded to go back to them last year. Was told by one of their guys who was also on JOV that 'They had changed' and 'let me do you a quote' so I agreed.
I got a good quote with limited mileage for the 888 and an agreed value I was happy with bearing in mind he condition & mileage on this rare car.
So after everything is fine, then comes renewal time:roll:
They sent out a letter for the renewal saying they were going to automatically renew my insurance & take the money from my credit card.
Unfortunately after being away for a few days I didnt read it before they auto renewed it but I thought, oh well at least its insured.
Then comes the fun bit, I also get paperwork asking for photos & info relating to the agreed value so I gave them what they required & listed the same valuation as last year.
After a week or so I get a letter saying they could not agree to the valuation and it would go on market value:mad:. Understandibly I am a little annoyed as this was the reason I went with Flux, I could have got market value insurance from Direct line etc & not have the hassle of a broker and their restrictions/fees etc.
So I ring them up and they said because the car is kept on a drive they cannot agree the value. WTF, they managed to do it last year! I explained this and the fact that I had & they had not agreed to any changes to the policy before it was renewed. This imo is totally wrong & having known this I would not have renewed with them. Then she says it should not have been agreed last year, sorry but thats not my problem! If someone agrres to something they need to stand by that decision, I have to in my line of work.
I explained I was not happy and I wanted some sort of agreed valuation as market value was not acceptable as I would get the value of a standard coupe turbo most likely £2-3,000!!! Those that know my car will know the condition, rarity & obscenely low mileage making it irreplacable.
She rang back saying I had to pay about another £250 to get an agreed valuation(Prob not as much as I had previously) or I could cancel the policy but they would still take a fee!!!
Could not continue the conversation as I was so mad & I was too busy at work. Plus they shut at 5:30 but I dont finish til 6:00 so its mega difficult to get time to call them.
What do you guys think? I think they are a shower of .... and will not be using them again once this policy expires. Once both Novas are done I will need 3 policies so will let someone else have the profit
After right royally hacking me off a few years ago I left them not wanting to go back but I got pursuaded to go back to them last year. Was told by one of their guys who was also on JOV that 'They had changed' and 'let me do you a quote' so I agreed.
I got a good quote with limited mileage for the 888 and an agreed value I was happy with bearing in mind he condition & mileage on this rare car.
So after everything is fine, then comes renewal time:roll:
They sent out a letter for the renewal saying they were going to automatically renew my insurance & take the money from my credit card.
Unfortunately after being away for a few days I didnt read it before they auto renewed it but I thought, oh well at least its insured.
Then comes the fun bit, I also get paperwork asking for photos & info relating to the agreed value so I gave them what they required & listed the same valuation as last year.
After a week or so I get a letter saying they could not agree to the valuation and it would go on market value:mad:. Understandibly I am a little annoyed as this was the reason I went with Flux, I could have got market value insurance from Direct line etc & not have the hassle of a broker and their restrictions/fees etc.
So I ring them up and they said because the car is kept on a drive they cannot agree the value. WTF, they managed to do it last year! I explained this and the fact that I had & they had not agreed to any changes to the policy before it was renewed. This imo is totally wrong & having known this I would not have renewed with them. Then she says it should not have been agreed last year, sorry but thats not my problem! If someone agrres to something they need to stand by that decision, I have to in my line of work.
I explained I was not happy and I wanted some sort of agreed valuation as market value was not acceptable as I would get the value of a standard coupe turbo most likely £2-3,000!!! Those that know my car will know the condition, rarity & obscenely low mileage making it irreplacable.
She rang back saying I had to pay about another £250 to get an agreed valuation(Prob not as much as I had previously) or I could cancel the policy but they would still take a fee!!!
Could not continue the conversation as I was so mad & I was too busy at work. Plus they shut at 5:30 but I dont finish til 6:00 so its mega difficult to get time to call them.
What do you guys think? I think they are a shower of .... and will not be using them again once this policy expires. Once both Novas are done I will need 3 policies so will let someone else have the profit