Hayley rang them up (as I was too irate, and I'm useless on the phone )
First time round, we got to #2 on the queue and they cut us off. Rang back and bitched at the guy on the phone, asked to speak to a manager, who was busy but would ring us back as soon as she was finished with her current call. That was over half hour ago and no phonecall
Apparently its not up to them to inform us of any delay, as we are "not their customer, the phone shop is". So they supposedly contacted the phone shop to say there was no delivery today... according to their tracking logs though, that would have been half 8 at night! Bit late by then!