plz, please avoid Esure insurance company

[ednovasr2]

Avoid Esure insurance company at all costs! 12days & still no payout policy says settled within 2days of write off!

I'm still without a car or cash to buy another one and can't get the kids to and from school, to and from clubs or even get the shopping etc....

They are rubbish, not worth the money or savings if when you make a claim they go back on everything that is stated in the booklet!

[Pistol Pete]

I take it you have rung them and enquired? How come you didnt get a courtesy car?

[ednovasr2]

I take it you have rung them and enquired? How come you didnt get a courtesy car?

If you read most insurance bookelts (not sure I ever have in the past) they all state when a car is written off you get nout! if was being repaired then I'd have one within 48hours of incident. But when writen off they dont give you jack!

Bell insurance how ever give you a car wot ever happens untill the cheque lands through your door!

[raymond]

oh bugger my other half has just taken a policy out with them

she better not have a bump and she can change again next year

[Mattman]

12days & still no payout policy says settled within 2days of write off!

Not strictly true mate. I agree 12 days is more than long enough to wait but they do state in their policy:

" If we confirm that it can't be repaired, we will call you to discuss and agree a valuation, within 2 working days."

Have they given you an agreed valuation yet if so they shoud have asked for the following documents

"If your car is a write-off / total loss and we have agreed settlement, we will issue a payment within 5 working days. You will need to send us the documentation listed"

1. Vehicle Registration Document (Log Book)
2. Current MOT Certificate (if applicable)
3. Service documents
4. Current Certificate of Motor Insurance
5. Details of any finance agreements (if applicable)
6. Please contact the Finance Company to authorise them to discuss settlement with us.
7. Copy of your Driving Licence (photo card and paper section)
8. Original purchase receipt
9. All keys

If they have or haven't agreed a valuation with you yet i would get on the phone and get one and a payout date. remember and get the "phone monkey's" name and extension number and note the time of your call.

[Adam]

Im still waiting for my insurance payout from DirectLine, been over 3weeks now.................................

[Andy]

Its annoying,they are quite happy to take your money when they state but when its the other way round its a different story.I had to wait 2 months for a cancellation fee to be refunded into my account.

[Pistol Pete]

12days & still no payout policy says settled within 2days of write off

they all state when a car is written off you get nout

[Shaun_O'Donnell]

I hope you're not going to accept the first offer?

It took 4 weeks after my accident for the finalised settlement (wasn't with esure), agreed that if it's written off, no courtesy car.

[ednovasr2]

Not strictly true mate. I agree 12 days is more than long enough to wait but they do state in their policy:

" If we confirm that it can't be repaired, we will call you to discuss and agree a valuation, within 2 working days."

Have they given you an agreed valuation yet if so they shoud have asked for the following documents

"If your car is a write-off / total loss and we have agreed settlement, we will issue a payment within 5 working days. You will need to send us the documentation listed"

1. Vehicle Registration Document (Log Book)
2. Current MOT Certificate (if applicable)
3. Service documents
4. Current Certificate of Motor Insurance
5. Details of any finance agreements (if applicable)
6. Please contact the Finance Company to authorise them to discuss settlement with us.
7. Copy of your Driving Licence (photo card and paper section)
8. Original purchase receipt
9. All keys

If they have or haven't agreed a valuation with you yet i would get on the phone and get one and a payout date. remember and get the "phone monkey's" name and extension number and note the time of your call.

They've not rung me once I keep ring twice a day since it happend to get it sorted. The enginner is too busy to speak to me etc....it's all crap a phone call to agree value takes about five mins then I'd send off all my doc's to them. I not send stuff first so they can own the car and still not give me wot the car is worth.
They ARE breaking their policy! Takes the piss Bell insurance all the way neibourghs sorted with a week with car till cheque got to his door!

Defo not taking the first offer!


My mate has just closed his body shop due to directline and tesco not paying their bills (they have 14 days then changed to 32 now want 120 & a 12% discounts for paying on time) means his cash flow is nill & not worth staying open as can't pay his staff, bills or rent! Big company's are gits!